Covid-19 Exams FAQs

Last updated: 28 February 2022

Your exam results will be processed as normal.

You can access your results for IELTS through your profile on the IELTS Candidate Portal.

IELTS results remain online for 28 days but should not be used as an official confirmation of your performance.

We are not able to provide test results over the phone, by email or fax for security reasons.

The British Council and awarding bodies are doing everything possible to meet deadlines for delivery of results.

While our offices are closed, our customer services team will support you. We are working hard to respond to every email, but the situation is extraordinary, and some delays may occur. Please accept our apologies in advance. We thank you for your understanding and cooperation.

If your question has not been answered, please contact us.

When and how will I receive my exam results?Click to expand. More information available.

Will test results be issued by deadlines?Click to expand. More information available.

How can I contact Customer Service?Click to expand. More information available.