British Council staff member and student
Refunds and transfer policy


We are able to refund your examination fee for medical reasons only, or in cases of military service.

If this is the case, you must provide either:

  • a medical certificate or
  • proof of military service.

The request and supporting documents must be submitted to the British Council within five days of the date of the written exams and you will receive a refund of the examination fee minus a €75 administration fee.

All approved requests for refund are processed after the examination results were published.

Fees cannot be transferred to a later exam period or from one level of examination to another.

Refunds are only given if you miss the entire exam (all papers).

Other changes

  • Candidates can request to change the date or time of the speaking test. Contact the British Council to apply for a change of orals. Please note that an administration fee will apply. Such changes will only be possible until the end of the current examination speaking window, on condition that the speaking test is conducted more than once within the same examination session.
  • The date and the venue (examination centre) of the written and listening parts of the examination cannot be changed.